Product Support - Live Chat

[debbiebordelon]

I had a frustrating morning trying to delete vacant teams, switch team numbers, and just had a big mess. I tried the Product Support Live Chat, and Kevin was able to chat me through to fix my league. Thank you, Kevin. My League is now correct and your solution was pretty painless.

[Stepmar79]

How do I enter a returned check in CDE software? The bank has also charged us a service fee for the returned check?

[Patrick Lajko]

POST YOUR QUESTION IN THE FORUM FOR THE PROGRAM YOU ARE USING!
This area is for:
"Testimonials by CDE Customers This area is for positive testimonials on CDE Software and their products. Posts may or may not be used in advertising or other publicity."

Again we repeat what we say in just about every reply (which is also in the rules for the forums): WHAT VERSION ARE YOU RUNNING? People often post in the wrong forum and for the wrong program! (So a BLS-2010 answer would not work.)

We MUST have the version you are running so we can give the correct answer. Depending on your program and version, the answer may be different and referenced pages in the manual will be different.

As a courtesy to others, when you solve your problem please post your solution. That helps others with the same question and would have helped you had others posted their solution.

Remember to check the FAQ, HELP and MANUAL which are all right in your program.

ALWAYS check for an update BEFORE posting a question. Insure you are current. Why? Because you may be asking a question about a version a week or month or two old and we have addressed your question a long long time ago so posting a question would be a waste of time for everyone.

[Graham Ginsberg]

Patrick, I apologise for using this method to talk about this, but if there is some other way please let me know. I am responding to your reply. I have noticed a large increase in the number of times you have to do this, and my first reaction is "Can these people not read!!!".

Often the question is tagged onto an exisitng thread, which may or may not be in the right forum as is the case here. and as you well know, even if they post a new thread, it is often not in the right forum.

Most often I have noticed that the individual posting is relatively new. The above individual's join date is December 2009 and we are only at the 9th, so very new. It has been a while since I joined, so I don't recall either process or what I received, but I was wondering if when a user joins, they could be sent an information package, which in simple terms tells them how to find the right forum and how to make a new thread (even what a thread is). As well this could include other basics such as giving the version number (another, I am sure, pet peeve of yours). If they already get this, then perhaps something else is wrong or they are just not reading it.

People probably join only when they have problem and want to get their question asked and answered ASAP, so they obviously aren't reading very thoroughly. Anything they get sent has to be in the form of a quick start guide.

Clearly something is wrong; the trend is increasing and many of these people don't seem to post their question anywhere else.

[Patrick Lajko]

There is a reason the message board is divided into sections and that peiople must post in the right section.

I will continue to close threads and tell people to post in rthe right place. If not, the threads all become one big mess and there would be total chaos.

People need to learn a few rules and follow directions.

Rules and instructions are at the tops of the message board pages. We can't make things idiot proof. If people chose not to read instructions, emailing them an information packet would be a waste of time. Those who do read instructions at the top of a screen or use a little thought - like where should I post a BLS-2010 question? Oh, the BLS-2010 area! Do just fine.